Booking & Cancellation Policy

Last Updated: August 5, 2026

Every reservation is time specifically set aside to care for your pets. During busy periods, accepting a booking may require turning away other clients. This policy helps ensure fairness while allowing us to provide dependable, personalized care for every family we serve.

A 20% non-refundable deposit may be required to reserve:

• Holiday bookings
• Extended stays of five (5) or more consecutive nights
• Other bookings at The Mindful Sitter’s discretion

Any required deposit will be communicated before your booking is confirmed and will be applied toward the total cost of your reservation.

A booking is not considered confirmed until any required deposit has been received and all required client, pet, and booking information has been provided.

Unless otherwise agreed in writing, the remaining balance is due before the start of your scheduled service.

Failure to submit payment by the due date may result in cancellation of your reservation.

If you need to cancel your reservation, please notify The Mindful Sitter as soon as possible.

Refunds are based on the amount paid beyond any non-refundable booking deposit.

• More than five (5) days before your scheduled service: The remaining balance paid will be refunded in full.
• Between 48 hours and five (5) days before your scheduled service: Fifty percent (50%) of the remaining balance paid will be refunded.
• Less than 48 hours before your scheduled service: No refund will be issued.

Any required booking deposit remains non-refundable.

We understand that plans can change.

Whenever possible, we are happy to accommodate requests to reschedule your booking. Rescheduling requests are subject to availability and cannot be guaranteed.

If approved, any required deposit may be applied toward the rescheduled booking at The Mindful Sitter’s discretion.

Rescheduling requests made within 48 hours of the scheduled service may be treated as a cancellation if the requested dates are unavailable.

Requests to extend a reservation, shorten a stay, add visits, change service times, or modify services after a booking has been confirmed are subject to availability and may result in additional charges.

The Mindful Sitter reserves the right to refuse, suspend, or terminate services if we determine that it is unsafe or unreasonable to continue providing care.

Examples include, but are not limited to:

• Materially inaccurate or incomplete information regarding a pet’s health, behavior, or care requirements.
• Undisclosed aggression, bite history, or other significant safety concerns.
• Unsafe, unsanitary, or hazardous conditions at the property.
• Significant pest infestations that pose a health or safety risk.
• Inability to safely access the property due to incorrect, missing, or non-functioning keys, codes, or access instructions.
• Situations that place the sitter, pets, property, or others at an unreasonable risk.

If services are refused or terminated due to circumstances within the client’s control, The Mindful Sitter reserves the right to retain some or all payments already made. Any refund will be determined based on the specific circumstances, including the reason services could not be completed and the portion of services already provided.

Nothing in this policy limits The Mindful Sitter’s ability to waive fees, provide partial refunds, issue booking credits, or make reasonable exceptions at our sole discretion.

If The Mindful Sitter must cancel a confirmed booking due to illness, injury, family emergency, severe weather, or other circumstances beyond our reasonable control, any payments collected for services that cannot be provided will be refunded.

If you have any questions regarding this policy, please contact us at:

The Mindful Sitter
mindfulsitter@gmail.com